Privacy Policy – NOVA LIVING

Last updated: October 11, 2026

Introduction

NOVA LIVING operates this store and website, including all related information, content, features, tools, products and services, to provide you with a convenient shopping experience (the “Services”). NOVA LIVING is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, use our Services, make a purchase or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this policy.

1. Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process the following information:

• Contact information: Your name, email address, phone number, billing address and shipping address.

• Payment information: Payment method, transaction details, payment confirmation and other information processed in connection with your purchase. Payment information may be processed by our payment providers.

• Account information: Your username, password, preferences and account settings, where applicable.

• Transaction information: Products you view, add to your cart, purchase, return, exchange or cancel, and your order history.

• Communications: Information you provide when contacting our customer support team.

• Device information: Information about your device, browser, internet connection, IP address and other identifiers.

• Usage information: Information about how and when you interact with our website and Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us or provide information through our website.

• Automatically: Through cookies and similar technologies when you browse or interact with our website.

• From service providers: When third-party providers help us operate our website and services.

• From partners or other third parties: Where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

To process orders and payments, arrange delivery, manage customer accounts, handle returns and exchanges, respond to enquiries and improve your shopping experience.

Marketing and Advertising

Where permitted by law and in accordance with your preferences, we may use your information to send promotional communications or display relevant advertisements. You can unsubscribe from marketing emails using the unsubscribe link provided in those emails.

Security and Fraud Prevention

To protect our website, verify transactions, detect suspicious activity, prevent fraud and maintain a secure shopping environment.

Customer Support

To respond to your questions, resolve issues and communicate with you about your orders or our Services.

Legal Obligations

To comply with applicable laws, respond to lawful requests and protect our legal rights.

4. How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our Services. These parties may include:

• Shopify: To host and operate our online store.

• Payment providers: To process payments and help prevent fraud.

• Suppliers and fulfilment partners: To prepare and fulfil orders where required.

• Shipping and delivery providers: To deliver products to your address and provide tracking information.

• Technology and service providers: To support customer service, website functionality, analytics, security and other business operations.

• Marketing and advertising partners: Where applicable and permitted by law.

• Legal and regulatory authorities: Where disclosure is required by law or necessary to protect legal rights.

Third parties may handle information in accordance with their own privacy policies and applicable legal requirements.

5. Relationship with Shopify

Our online store is hosted by Shopify, which collects and processes personal information relating to your access to and use of our Services.

Information submitted through our website may be transmitted to Shopify and other service providers, including providers located outside Australia, where necessary to operate and improve our Services.

To learn more about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal for information about privacy rights relating to Shopify’s processing activities.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website usage, improve performance and support advertising where applicable.

You may be able to manage cookies through your browser settings and any privacy or cookie controls provided on our website. Disabling certain cookies may affect website functionality.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security or content practices of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

8. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

9. Security and Retention of Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing Services, meeting legal obligations, resolving disputes and enforcing agreements.

10. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Manage your marketing communication preferences.

• Make a complaint about how your personal information is handled.

Some rights may be subject to legal exceptions. We may need to verify your identity before responding to a request.

To make a privacy-related enquiry or request, contact us using the details in the Contact section below.

You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email. We may still send essential messages relating to your orders or account.

11. Complaints

If you have a concern about how we collect, use or disclose your personal information, please contact us by email.

We will review your concern and respond as reasonably possible. You may also have the right to contact the relevant privacy regulator or authority under applicable law.

12. International Transfers

Your personal information may be stored, accessed or processed outside Australia by Shopify or other service providers involved in operating our business.

Where applicable, we take steps to handle personal information in accordance with relevant legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal requirements.

The updated policy will be published on this page, and the “Last updated” date will be revised where appropriate. We will provide additional notice when required by applicable law.

14. Contact

If you have questions about this Privacy Policy, our privacy practices or the personal information we hold about you, please contact us:

NOVA LIVING

Email: novalivingaustralia@outlook.com

We will review privacy-related enquiries and respond as reasonably possible.