Terms of service
1. Overview
Welcome to NOVA LIVING. Throughout these Terms of Service, “we”, “us” and “our” refer to NOVA LIVING. We operate this online store and website, including all related information, content, features, products and services, to provide you with a convenient shopping experience.
By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction. You agree to use our website for lawful purposes and not to misuse, disrupt or attempt to gain unauthorised access to our services.
3. Products and Product Information
We aim to display our products, descriptions, colours, sizes and images as accurately as possible. However, colours may appear differently depending on your screen and device.
Product availability may change without notice. We reserve the right to update product information, descriptions and prices where necessary.
4. Orders and Acceptance
When you place an order, you are submitting a purchase request. An order confirmation email acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.
We reserve the right to contact you to verify order details or address issues affecting an order. If we cannot fulfil an order after payment has been made, we will arrange an appropriate refund.
5. Prices and Payments
All prices and applicable charges will be displayed at checkout before you complete your purchase. Prices, promotions and product availability may change without notice, but changes will not retrospectively alter a confirmed order except where permitted by law.
Payments are processed through the payment methods available at checkout. You agree to provide accurate billing and contact information when placing an order.
6. Shipping and Delivery
Shipping options, costs and estimated delivery times are displayed at checkout or explained in our Shipping Policy.
Delivery estimates are provided as a guide and may vary due to supplier processing, courier delays or other circumstances. We will take reasonable steps to assist if an order is delayed or cannot be delivered.
Please ensure that your delivery address is accurate when placing an order. Our Shipping Policy provides further information.
7. Returns, Refunds and Consumer Rights
Our Return and Refund Policy explains how to request a return, refund or exchange.
Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.
8. Promotions and Discount Codes
Promotional offers and discount codes may be subject to specific conditions, including expiry dates, eligible products or minimum purchase requirements. Any applicable conditions will be communicated with the offer.
We reserve the right to correct errors in promotional details and to withdraw or amend promotions where permitted by law.
9. Website Content and Intellectual Property
All content on this website, including text, images, graphics, logos and design elements, is owned by or licensed to NOVA LIVING unless otherwise stated.
You may not reproduce, distribute, modify or use our content for commercial purposes without prior written permission, except where permitted by law.
10. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services. These services are provided by independent parties and may be subject to their own terms and privacy policies.
We are not responsible for third-party websites or services to the extent permitted by law. This does not affect any rights you may have under applicable consumer law.
11. Errors and Changes
We aim to keep our website information accurate. Occasionally, information may contain typographical errors, inaccuracies or omissions relating to products, pricing, promotions or availability.
We may correct errors and update information where appropriate and permitted by law. Any action affecting an existing order will be handled in accordance with applicable law.
12. Limitation of Liability
To the extent permitted by law, NOVA LIVING will not be liable for losses arising from the improper use of our website or circumstances outside our reasonable control.
Nothing in these Terms limits liability or excludes any rights or remedies that cannot lawfully be limited or excluded under Australian Consumer Law.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used and managed when you visit our website or place an order.
14. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be made available on this page. Changes will apply from the date they are published, subject to applicable law.
15. Governing Law
These Terms are subject to the laws applicable in Australia and the relevant jurisdiction, without limiting any mandatory consumer rights that apply to your purchase.
16. Contact Information
For questions about these Terms of Service, please contact:
NOVA LIVING
Email: novalivingaustralia@outlook.com