Refund policy

IMPORTANT

Please read our return policy carefully. By placing an order with NOVA LIVING, you agree to the terms outlined below. 

CANCELLATIONS

Cancellation is free of charge as long as your order has not yet been processed or shipped. As orders are typically
processed within 24 hours, contact us as soon as possible at novalivingaustralia.com.au Include your order number and
cancellation request. Once an order has been processed or shipped, cancellation may no longer be possible.

RETURNS

Returns are accepted only after prior approval from our customer support team. Please contact us before sending any
item back. Unauthorized returns may not be accepted. 

RETURN PERIOD

You may request a return within 30 days of receiving your order. 
RETURN CONDITIONS

  • Items must be unused, unworn, unwashed, and in original condition.
  • Items should be returned in original packaging.
  • Items showing signs of use, customer-caused damage, or missing components may not qualify for a refund.
  • Certain products may be excluded for hygiene reasons.

 RETURN SHIPPING COSTS

The customer is responsible for return shipping costs. Shipping fees, customs duties, taxes, and other return charges
are non-refundable unless your store policy states otherwise.

RETURN PROCESS

Before returning an item, contact novalivingaustralia.com.au. Please provide your order number, reason for return, photos if applicable, and contact details. Once approved, you will receive return instructions. 

INTERNATIONAL FULFILMENT

NOVALIVING may work with international fulfilment and logistics partners. Returns may therefore need to be sent to the warehouse responsible for processing the order. 

REFUNDS

Refunds are processed after the returned item has been received and inspected by the responsible warehouse. Once approved, the refund will be issued to the original payment method. Depending on the payment provider, it may take
several business days to appear. 

EXCHANGES

Where available, exchanges may be offered for a different size or replacement item. Exchanges are subject to stock availability. 

CONTACT
For questions regarding returns, refunds, or exchanges, contact: 

novalivingaustralia.com.au
NOVA LIVING